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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I wish the site was more forthcoming about pricing. It should state that prior to doing all the work.
It was very easy to use and a $3.00 14 days trial is not bad either.
Marketed as a free resume-building service, and it was not.
Easy to navigate and assists you as you go. Great program.
So far is good, I want to see if I can do some more editing on the template.
Love it! Super easy and convenient to use, thank you!
Nice, easy to use interface. Wish the enrollment happened first. I lost my work the first time around.
A little confusing at some points but great experience over all
Should have been clear that this website charges customers after they make their resume.
Very easy to use, and quite helpful in building a great looking single page resume.
Limited entries for categories of occupations for future goals.
I would like to be able to edit headings. For example, the names of months should never be abbreviated.
This is a really great tool and easy to use. It exceeded my expectations.
Well organized resume with important information provided
I don't want a subscription but I'm forced to sign up for one
I tried to write my cover letter, but It did not work
Easy to navigate site with great insight as to what makes your resume pop out, or what can help it do so.
Great, however you should be upfront regarding the charges and let me sign up at the beginning. Also let me save my progress mid way. (was already aware from other reviews)
Deceptive billing. Tell people up front your service isn't free. I'll be canceling immediately. Also make it very difficult to rate your company honestly.
This has definitely helped with the struggles of putting together a resume.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

