Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the layout... I will see how it is received by potential employers!
Making you sign up to a subscription SUCKS will not recommend very disappointed what a hassle. I don't mind paying for the resume builder as a one- off why don't just have that as an option. Oh I know, cancelling is probably a pain in the@## and you make money off people avoiding the hassle. Real nice business model there...
I am so happy that I will recommend all my friends to use this app.
I was never told or suggested that I would be signing up for a subscription after putting the time to fill the resume. Yea the UI of the site is great and easy the only thing not happy about is the subscription. I don't mind spending the money for the resume but I very much dislike the fact that I am being forced into a subscription for 1 resume.
Site is misleading when it says free. Not happy about the time I spent to have to pay.
Should indicate it would cost money to do this up front.
It was a great experience and made making a great looking resume an easy process.
Found it very easy and convenient to use. Cost is great too!
Please stop my account for non more pay extra bill, thanks
WHY DO I HAVE TO PAY TWICE JUST FOR EDITING MY RESUME AFTER I ALREADY PAID FOR THE RESUME FONT TYPE?`IF THIS ALWAYS HAPPENS I WILL NEVER USE THIS SITE AGAIN JUST TO PAY FOR EDITING?
I love how easy and simple it is to create a resume on this website.
This website has an easy manageable way to create a resume.
Love how it built it for you, it did say free and at the end it asked for a cc.
I like the platform. It is easy to navigate and create a nice looking resume. I don't like the lack of transparency about what is "free". Nothing is free in this world. Don't trick people into thinking otherwise.
Easy to use had difficulty seeing full version before subscription
Helpful tools and ways to get proper wording of work experience.
Free is supposed to be free. When did free mean pay this amount
I just need this for my College Resume and i have to pay for it lol.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

