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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Quick, simple, and helped me clarify what I need to put down and say
I loved how easy it was to create a resume on your site. Super easy and looks good. I have you one star because you advertise as a free templet but it is not free. It is not until you spend all the time writing one's resume that you find out it costs money.
Why is there a good reason to have to pay when it keeps telling you it's free?
Notification that payment would be required should be more visible
Didn't know I had to pay. Searched for free resume templates and this site came up. Wish it would have told me I'd need to pay. I like the system and the final resume, so I'll pay for the free trial.
Been considering paying for an expensive resume service, but I feel confident I can use resume genius to get where I need to be
Still had to pay something to get it and was not informed of that fee until I had spent over an hour building my resume
Your site is misleading indicating free templates. After writing the whole resume I find out I cannot download without signing in and selecting a plan. I just wanted a free template.
I am choosing no follow up but your site does not allow me to submit so do not make yes no an option, I clearly now have to choose yes
Perhaps it would be best to not mention FREE RESUME TEMPLATE, and then charge the person 25 bucks after spending 2 hrs filling out their said resume. Scam.
Excellent and intuitive, everything was understandable and the tools make the experience very enjoyable.
Quick, easy to understand, the finished product looks professional and nice
Advertised as free. After completing a 30-45 minutes session of completing the document, actual cost was revealed.
You make it relatively easy to create a resume but don't make it clear you have to make a payment until you are finished and try to download -- not very expensive but you should really forewarn folks
This is the best way to help me rebuild my resume for potential employers to se my newly acquired skills and experience.
Don't like getting the price after I load my info.
REAL AWESOME Resume site. Everything was given to me and I just needed to fill things out! It was super easy I love it!
Great template choice and incredibly quick and easy to use, but when i clicked on the FREE RESUME BUILDER link on Google i didn't expect to have to pay 3 dollars to download it.
Quick and easy with appropriate prompts and choices to help navigate a professional resume!
I love how easy it is and the professional outcome! However, I wish it has an area to add volunteer works.
Advertised as "free", requires payment after time and effort has been done into building resume. False advertising and scam.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

