Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Why did you make me sign up to a 4 week subscription? I just need 1 resume. Not cool.
You don't mention payment until after I spend half an hour creating the damn resume, so of course I have to buy it after all the time I spent on it, even when I don't want to buy it. That's really $#*!ty. I tried marking no for follow up because you say it's a free service, but who knows how much you'll actually end up charging me, but of course, it wouldn't let me continue that way
.
Love this site so helpful and so easy to build a resume for someone who is not very articulate like me
Was informed it'd be free, found no way to print for free.
It's not bad it would be better if I could save my work for free and not get stuck behind a paywall.
I feel that there should be more options to enter information manually
Made the resume creating/building experience pleasant
Reasonable pricing and great features. Nice interface
I put a lot of work into trying to get it right. I would like the ability to move my jobs around like I can my skills.
This was a great way to work through building my resume!
It made the arduous task of putting together a resume easy.
Program is user-friendly. The pre-loaded details are appreciated.
False advertising! Your company advertises as FREE resume templates. But, in order to have access to your completed resume you must pay! This is not mad known until the end. By then the user has devoted lots of time and energy to building a resume and may be unable to use it do to lack of funds. Very misleading and it is false advertising!
Amazing, so helpful, literally helped me through the entire process, will never use anyone else again!
Easy to use, and was very helpful. The step by step process was a breeze.
Easiest and cheapest resume service I've ever used. Definitely would recommend.
You should be way more forward about how this is going to cost money. The service was fine and even enjoyable at times but I didn't hear an INKLING about there being a charge until it was time to download my resume. That is terrible. PLUS you hit me with $#*!ing almost $30 in two weeks? That's insanely disingenuous.
Professional resumes that look outstanding and definitely will impressed employers
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

