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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

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North Carolina
1 review
1 helpful vote
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I'm a college student and I needed an affordable resume builder. I paid $2 and without knowing they kept me on a subscription. They charge my card for $25, money is tight due to covid. I'm a college student in debt. That $25 was my meal for a week. I explain them my situation, they just kept offering me deals on their website. They didn't care at all. "We can't give you you're money back but a deal for next time you subscribe and tell your family members about resume ". NO HUMAN Decency.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2021
Saudi Arabia
1 review
0 helpful votes
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March 15, 2021

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Date of experience: March 15, 2021
California
1 review
0 helpful votes
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I would like the ability to add sections such as volunteer work.

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
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Nice way to help those who struggle to put a well organized resume together.

Date of experience: March 14, 2021
Georgia
1 review
0 helpful votes
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Great and easy process that is easily accessible, even for the non-tech savvy people.

Date of experience: March 14, 2021
Illinois
1 review
0 helpful votes
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Very disappointed that you do not advise PRIOR to someone spending hours on their resume that you're going to charge. Very shady business practice.

Date of experience: March 14, 2021
Tennessee
1 review
0 helpful votes
Follow ​Bianca W.
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You should be able to have an option to pay for a one time use.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021
Texas
1 review
0 helpful votes
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Amazing resumes, very easy to navigate. However, this should be a free service. Also, extremely misleading to be able to spend a lot of time of the resume for free, just to have to pay unexpectedly in the end.

Date of experience: March 14, 2021
Ohio
1 review
0 helpful votes
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I wish I would have known before I finished my resume that it wasn't free. But I am ok for paying for the resume, but I do not want to have to pay for a free trial. I am a bit annoyed with that. I also do not want to have to call to cancel that is annoying

Date of experience: March 14, 2021
Canada
1 review
0 helpful votes
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Easy to use but would prefer the resume builder being free

Date of experience: March 14, 2021
Colorado
1 review
0 helpful votes
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March 14, 2021

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Date of experience: March 14, 2021
Michigan
1 review
0 helpful votes
Follow ​Heath V.
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Advertised as a "free" resume
April 13, 2021

Advertised as a "free" resume. Once you complete it, you have to purchase a membership to have access to your "free" resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021
Illinois
1 review
0 helpful votes
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I wish I had known that there would be a fee before I spent hours working on my resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021
Oklahoma
1 review
0 helpful votes
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Easy formatting experience that uses previous resumes to help you build a better product

Date of experience: March 14, 2021
Florida
1 review
0 helpful votes
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This website popped up after searching "free resume builder" come to find out it is not in fact free. Disappointing.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021
California
1 review
0 helpful votes
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It was extremely easy to use, and the outline was nice. Google claims it to be free, so it was a tad annoying to learn that I had to pay to download it; however, $2 is worth the effort in creating a good resume

Date of experience: March 14, 2021
Pennsylvania
1 review
0 helpful votes
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I understood this was free only to get to the end and find out it wasn't. Not happy!

Date of experience: March 14, 2021
Minnesota
1 review
0 helpful votes
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Thank you!
March 14, 2021

Thank you! I was struggling but you helped me overcome.

Date of experience: March 14, 2021
Utah
1 review
0 helpful votes
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Loved the format but did not like that it didn't tell me before hand that it costed money so I am a little mad with that.

Date of experience: March 14, 2021
Washington
1 review
0 helpful votes
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I didn't know I would need to pay until after I had worked on my resume. This feels deceptive.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021