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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Wish it was a free service, but we all need to make money
:)
If I google 'free resume templates', I expect it to be free. I don't expect your company to hold my resume hostage after I have spent hours perfecting it. If you were honest you would make sure your customers knew this upfront.,
I wish you said there was a fee from the beginning instead of having us develop it and then hit us with a fee.
I had a few questions and they were very helpful and patient with me.
It was great but I thought it would have been free at least for the first resume, that was disappointing.
I was not informed of the fees at the beginning. I was informed only at the end after spending two hours.
Making me think it was free, and then not being free is not acceptable.
Only reason I purchased was because I had already Invested my time creating it.
Not bad at all, but we can all be better at something and nobodies perfect
Fairly easy to use gives good options to select from
Great and simple, gave me ideas and descriptions I would have never thought of
I think this is great! SO streamlined and intuitive, fit a lot of info on one page
The only issue I have is that this site is advertised as free resume builder. You wait until someone puts the time in building the resume and then at the very end charge!
Awesome Service! Was able to create an Interview getting resume in 20 minutes!
I'm ok with paying, but I would have liked the payment stuff up front instead of hitting a pay wall after I had already made my resume.
I'd like to know I'm paying for this before I'm done making it
Extremely helpful in preparing resumes with extensive experience.
I am not as happy with this due to the fact that you said FREE up until I clicked download! False advertisement!
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

