Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I clicked your ad because it came up under FREE in the search. It is most definitely NOT FREE! Rip off!
This process was very easy and helpful to revamp my resume
Making the resume was super easy, definitely the best site I have used for it. Highly recommend for those just editing or adding a couple of things to an old CV. Hate that I have to pay $3 just for the trial, but hopefully I won't need the service thereafter anyway so in the end, I think it's worth giving this little bit.
MOAA provided a link for a free way to build a new resume. But, it's not free and now I'm having to pay to print it. So, I intend to pay you, save it in Word and then cancel the service. I would've just edited my existing resume if I had known I would have to set up a subscription at the last minute after spending a lot of time on it.
I need it to allow me to arrange which work experience I put at the top
It was advertised as free. I get that you are offering a pretty cool service but thought I could get a try for no cost.
The option to purchase a 1 time resume and not a subscription would be ideal for customers like me.
Do not want ongoing withdrawals from my account, no option to cease payment. Simply wanted to use the resume template design
Seems like the resume was held hostage and should have been made aware at the beginning that it was a paid type of service.
Very efficient tool. Updated my resume in not time and it looks like I paid someone to do it.
Great service, but annoying if I go back, it doesn't save what i was working on :(
Please do not make use buy a trial to use this site
This was so helpful for someone that hasn't written a resume in 22 years
I thought this was FREE. What a scam. I want my money back.
Scummy marketing techniques. Advertised as free, lets you spend a good chunk of time building the resume, but then requires payment information. Go $#*! yourselves
Quite easy to use. For Career Objectives, Might need a bit more streamlining but otherwise it was very good. I like how they didn't lock you in an industry but rather let you pick skills from them.
Loved the step by step process of making my resume. Plenty of template choices
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

