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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Easy to use
May 4, 2021

Easy to use. Nice I could download some of my previous resume.

Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Iowa
1 review
0 helpful votes
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Not happy about having to pay for a free resume template.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Michigan
1 review
0 helpful votes
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Thank You!
May 4, 2021

Thank You! Very smooth and easy to use so far.
-Danny

Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Nigeria
1 review
0 helpful votes
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Great app, very efficient, and a wonderful experience using this platform.

Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

New York
1 review
0 helpful votes
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Quick and easier than I thought it would be to do this.

Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Tennessee
1 review
0 helpful votes
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I spent a lot of time making my resume, and nowhere did it say that it cost money to download it.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Georgia
1 review
0 helpful votes
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This was advertised as free, but after all the work is put into you you then find out it is not a free site.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

New York
1 review
0 helpful votes
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Deceitful marketing by claiming its "free" in the beginning, only to find out it cost money after spending 30 minutes making resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Oklahoma
1 review
0 helpful votes
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Simple ui with a nice selection of resume templates

Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find and enjoy our features like more templates, tips for your interviews, and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Washington
1 review
0 helpful votes
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Letting me know I have to pay for the resume download after already completing it is a $#*! move, but otherwise a flawless building experience.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

We would like to apologize on behalf of Resume Genius for the inconvenience that you have encountered, please let me clarify this situation, currently, we have a Lite Account where we do offer a Free resume template, however, this is in text format; the 14 dial trial services require a minimum payment of $2.95 for the resume and the cover letter.

Please feel free to reach our blog where you can find and enjoy our features like more templates, tips for your interviews and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Florida
1 review
0 helpful votes
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Technical issues not allowing me to save parts of my resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Wisconsin
1 review
0 helpful votes
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The site said it was free, when I went to down load I had to pay. I just spent all this time working on my resume now I'm forced to pay to get resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Texas
1 review
0 helpful votes
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You should allow your clients try it for free first.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Nebraska
1 review
0 helpful votes
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I don't like that it promised a free resume but then I had to pay $3 to download it. Felt underhanded.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Texas
1 review
0 helpful votes
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I still had to pay even though it said it was free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Massachusetts
1 review
0 helpful votes
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Shows up as a free service, charges you to download. And cancellation does not look simple :(

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Kentucky
1 review
0 helpful votes
Follow ​Makensey X.
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Very quick and easy to make a resume that looks professional!

Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find and enjoy our features as career advices, thank you notes, templates and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Colorado
1 review
0 helpful votes
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You make me pay after creating it. It said it was FREE

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Texas
1 review
0 helpful votes
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Your web site says free but i had to pay 3 bucks in the end to get my resume. That's irritating. Why not just do it for free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Australia
1 review
0 helpful votes
Follow ​Phuong M.
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Waste of my time and made me pay but your phone number format is wrong and no way to fix

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.