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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
Follow LaTisha K.
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Great process very easy and quick!
September 2, 2021

Great process very easy and quick! Good templates!

Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

South Carolina
1 review
0 helpful votes
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You say its free then make me pay why do you think i'm 1 staring it...

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Arizona
1 review
0 helpful votes
Follow Jim K.
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I wish I could just buy my resume instead of having to sign up for a subscription. I don't want to have to call and cancel. Honestly, I almost didn't go for it because it's such a pain in the $#*!. Please come up with a better payment option.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow Jacqueline H.
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Great asset for building a professional resume. Easy to use.

Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Canada
1 review
0 helpful votes
Follow Jacob S.
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Labelled as free but then after creation have to pay to download - solid template though.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Minnesota
1 review
0 helpful votes
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Great
September 2, 2021

Great. Love how professional it is and looks, very easy to create.

Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Mississippi
1 review
0 helpful votes
Follow Donna U.
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First of all..
October 2, 2021

First of all. Not free
Secondly, i uploaded my resume. It did not transfer all of my information
Thirdly, i will hopefully be able to edit this and have it look consistent as i was not able to preview the entire document at once.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Ohio
1 review
0 helpful votes
Follow Lisa Z.
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Advertised as Free, not really free
September 2, 2021

Advertised as Free, not really free. But I will say the process has been positive so I think it is still a value.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Virginia
1 review
0 helpful votes
Follow Ramon U.
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I was led to believe that I would be able to create and download not only the temp it but it completed job resume. I realize now that it's a job locating service and also will help with cover letters and other such things associate with

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

North Carolina
1 review
0 helpful votes
Follow Colt I.
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Awesome UI, but needs more options in entry fields.

Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Washington
1 review
0 helpful votes
Follow Miranda A.
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It was super easy to build the resume and I think it is great how professional it makes my job experience sound. It was a really easy experience and took the stress and pressure off of building my resume.

Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Illinois
1 review
0 helpful votes
Follow Cristina R.
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Love the formats and templets, and options to have help with assisting with outlines on job description. These features made creating my resume easy.

Date of experience: September 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

South Carolina
1 review
0 helpful votes
Follow Amanda O.
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False Advertisement
October 2, 2021

False Advertisement. The template is not free. It's free to use and then you have to pay to save it like any other website.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

South Carolina
1 review
0 helpful votes
Follow Elizabeth B.
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It was absolutely amazing I would recommend this to others

Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Tennessee
1 review
0 helpful votes
Follow Mary T.
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Great, easy and had easy prompts to help make my career objective!

Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Texas
2 reviews
0 helpful votes
Follow Tessa K.
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More eye-catching designs and ability to omit certain things. (such as reference email)

Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow Brooke R.
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Awesome and easy to use
September 2, 2021

Awesome and easy to use. This site makes it very easy to format you resume.

Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Minnesota
1 review
0 helpful votes
Follow Conrad I.
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The indication is that it is a free tool. That was not the case and there was no way to download the resume without submitting cc information.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Peter R.
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This was very easy with slot of cool options to choose from

Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Samantha K.
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Very happy with the resume that was generated. It was quick and simple.

Date of experience: September 1, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius