Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ResumeGenius was fast and easy to construct a resume.
App led me thru the resume building process easily and gave many options for the results! Nice app!
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
It has taken a little longer than I would have liked. But easy to accomplish.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I would have appreciated to know upfront it would cost money.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
If you want the job, ResumeGenius will get you the job.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Make it clear that this is not free before you have people spend all the time entering information.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
You should be up-front and not advertise that it is free, that's not the case.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Simple and easy to create a professional-looking resume!
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
It was easy to do and I was very pleased with the results.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very Good experience to my liking and I can make many resumes
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Very easy, im not happy that it was supposed to be free!
Hello Richard,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
I don't like that the resume will not let me edit the position they choose to put underneath my name when I complete the resume at the end, even though I go back to edit but that is not shown on the edit screen
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Easy to use and understand. Very helpful way to create a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you so much! It was easy and so helpful! Tool 30 min. And only cost $3. Definitely will be recommend this to people.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Awesome it was fast and simple to use. Hopefully this template works and helps me get the job
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Its been a wonderful experience so far. I didnt have to rack my brain to come up with a career obejective. Very easy to use
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Thank You it was easy mad me feel good your help was great
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I Love this. This platform gave me the opportunity to easily create my cv within a short period
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
It is easy to navigate and love love love how I can compare the templates without having to do them one at a time.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius