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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Tiffany J.
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Great was quick and easy, and the end result was professional.

Date of experience: December 3, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Brittnie I.
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Great!
December 3, 2021

Great! Thanks for all the help in building my resume

Date of experience: December 3, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Ohio
0 reviews
0 helpful votes
Follow Alison H.
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You should mention that you have to pay for it before I get to the end. Kind of a bait and switch move.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello Alison,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Tyler J.
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Great so far!
December 3, 2021

Great so far! HOpefully it is legit and I can download my resume

Date of experience: December 3, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Oregon
1 review
0 helpful votes
Follow Judy S.
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Did not load my prior resume correctly. Not up front about charge.

Date of experience: December 3, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow David Z.
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Very nice easy to understand, been 15 years since had to do a resume

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Natalie K.
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Good, thank you!
December 3, 2021

Good, thank you! U are the bestest even tho u said it was free at first then tricked me into paying :)

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow Noah V.
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Did not like that i was not told i would be charged until i was done creating my resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello Noah,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow Barbarita G.
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Good so far, more variety of layouts would be nice

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Katie X.
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When searching for a Resume Format, We came upon this website link that said that we could use a basic resume format for free. I spent 3 hours typing up the resume, which helped with creating the bullet points, headings, and checking the grammar and placement. But when we selected to download the PDF file, it automatically forced me to pay for the resume, going against the original incentive of assisting me in building the resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello Katie,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Colorado
1 review
0 helpful votes
Follow WILLIAM T.
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I felt like it said it was free at the beginning, but then charged a fee. I feel like you tricked me.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello William,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Washington
1 review
0 helpful votes
Follow Vatsal J.
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Why make it cost money for a trial?
January 2, 2022

Why make it cost money for a trial? Why not make your first resume free?

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello Vatsal,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

New Jersey
1 review
0 helpful votes
Follow Andrea S.
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Not free when clearly advertised everywhere as free. Only see the charge when you completely filled out the resume. Scam tactic.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello Andrea,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Judith C.
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Great Service So Far!
December 3, 2021

Great Service So Far! I think the monthly fee is very costly!

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Oregon
1 review
0 helpful votes
Follow Jackson F.
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Very easy to use, has great format options, and saves time

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Jonatan R.
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It was quick and easy to follow instructions that were of great help.

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

Minnesota
1 review
0 helpful votes
Follow Hannah T.
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Great service and this helped me a lot with creating a resume.

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Arkansas
1 review
0 helpful votes
Follow Thomas Z.
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I searched google for a free resume builder u $#*!ing scammers

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello Thomas,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Brooke B.
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I love how quick and simple this is makes Achieving a professional & sleek Resume.

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Dreshon P.
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Thanks but you shouldnt charge people to build resumes thats a $#*! move, we are just trying to find work

Date of experience: December 2, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius