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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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The resume service was great! However, I wish I would have known it wasn't free before starting.
Format was easy to follow and the choices of styles was impressive.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
First time and they double charged me. Great way to start of a customer experience
Hello Tara,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Website says that this is a free tool, You spend the time using it and then you MUST sign up for a monthly account (Who on earth would need to make new resumes Monthly?!) Switch and Bait. Thanks for scamming me.
Hello Michael,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
This process was very easy for someone that's not so tech savvy.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to use. Especially for someone NOT tech savvy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy if you already have a previous resume to fill in
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great! I needed an updated resume and this helped me through quick and easy steps.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Awesome, I liked the style of the website and it provided much needed help.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Excellent fast and not expensive neat clean and effective
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
There is no way to get the "Free Resume". Even following the FAQ's sent me back to the $2.95 charge page.
Hello Susan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Thanks for you help i like, because is simple is all i need
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
They lie and make you think it is free after all the work at the end they charge you
Hello Shaniqua,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
********************
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy! Made writing my first CV in 20 years feel like a breeze~
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I like it so far, just don't think I should have to pay for my own information to be typed out.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Good.
The resume template should provide option to modify the sub headings like Additional skills
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Have a great day,
Resume Genius
Good quality great words. Easy to do. Looks very professional
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Have a great day,
Resume Genius
...
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Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius