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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

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Michigan
1 review
0 helpful votes
Follow Andrew Z.
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Actually makes it Kinda fun to make a resume. Takes a lot of the guess work out of it.

Date of experience: December 20, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
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The experience has been well and I hope it is able to help me find the job I want.

Date of experience: December 20, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
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Straight forward process and the uploading content process worked well with minor edits needed. Works best for less experienced (1 pg) resumes and formats aren't as good for 2 pg resumes.

Date of experience: December 20, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
Follow Farai R.
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I wish you would say I have to pay before I go through all the effort of writing. I guess it's a good sales trick.

Date of experience: December 20, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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:) :): ) :): ) :): ) :): ) :): ) :): ) :)

Date of experience: December 20, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Dana C.
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Very easy to use and the formatting options are amazing!

Date of experience: December 20, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
0 reviews
0 helpful votes
Follow Patrick F.
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Misleading advertising in order to lure customers by claiming service to be free and not requiring a credit card. Needed to use the service so I did, and it was convenient and useful, but not ethical in regards to its candor

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello Patrick,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

New York
1 review
0 helpful votes
Follow Marcia A.
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Easier than i thought, easy to follow and a better understanding of choices.

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Thailand
1 review
0 helpful votes
Follow Sudarat I.
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The template is extremely easy to use and very professional.

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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I was dreading making a resume and I'm happily surprised how it turned out. I really like the ease of using the templates.

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

North Carolina
1 review
0 helpful votes
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Very easy to use with good templets
December 20, 2021

Very easy to use with good templets. Would be better if they had a month to month payment system, but over all Great!

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
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Good it was nice and simple
December 20, 2021

Good it was nice and simple. Thanks again for this.

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
Follow Barbie F.
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The advertisement that brought me to the website said the service was free. Imagine my surprise to find—at the very end—that it is not.

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Michael E.
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Kinda bs how they tell you its free resume builder then charge you

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow Billy T.
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Hiding the cost of downloading a resume until after it has already been built is shady.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello Billy,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Alabama
1 review
0 helpful votes
Follow Michael O.
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Nice format
December 20, 2021

Nice format. Professional options, intuitive flow.

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Washington
2 reviews
0 helpful votes
Follow Tara P.
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Needed an updated resume quickly and this looks perfect so far!

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Jacob A.
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This site makes it really easy to make your resume look professional

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Mia R.
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Thanks, the cover letter in the beginning was extremely impressive

Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Washington
1 review
0 helpful votes
Follow Chris R.
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You don't accept debit cards and I don't have my own credit card. And your website doesn't clearly explain that you don't take debit cards. This seems like something you could easily fix.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello Chris,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius