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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Actually makes it Kinda fun to make a resume. Takes a lot of the guess work out of it.
The experience has been well and I hope it is able to help me find the job I want.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Straight forward process and the uploading content process worked well with minor edits needed. Works best for less experienced (1 pg) resumes and formats aren't as good for 2 pg resumes.
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Have a great day,
Resume Genius
I wish you would say I have to pay before I go through all the effort of writing. I guess it's a good sales trick.
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Have a great day,
Resume Genius
:) :): ) :): ) :): ) :): ) :): ) :): ) :)
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Have a great day,
Resume Genius
Very easy to use and the formatting options are amazing!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Misleading advertising in order to lure customers by claiming service to be free and not requiring a credit card. Needed to use the service so I did, and it was convenient and useful, but not ethical in regards to its candor
Hello Patrick,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Easier than i thought, easy to follow and a better understanding of choices.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The template is extremely easy to use and very professional.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was dreading making a resume and I'm happily surprised how it turned out. I really like the ease of using the templates.
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
Very easy to use with good templets. Would be better if they had a month to month payment system, but over all Great!
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Have a great day,
Resume Genius
Good it was nice and simple. Thanks again for this.
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Have a great day,
Resume Genius
The advertisement that brought me to the website said the service was free. Imagine my surprise to find—at the very end—that it is not.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Kinda bs how they tell you its free resume builder then charge you
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Hiding the cost of downloading a resume until after it has already been built is shady.
Hello Billy,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Nice format. Professional options, intuitive flow.
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Have a great day,
Resume Genius
Needed an updated resume quickly and this looks perfect so far!
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Have a great day,
Resume Genius
This site makes it really easy to make your resume look professional
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thanks, the cover letter in the beginning was extremely impressive
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You don't accept debit cards and I don't have my own credit card. And your website doesn't clearly explain that you don't take debit cards. This seems like something you could easily fix.
Hello Chris,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius