Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'd like a little more flexibility in wording and the ability to add things like bullet points on my own
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy. Very helpful to an older lady trying to get back in the work force.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy also made me look very professional
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Wonderful, they make it very easy to produce a great looking resume!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Overall, very easy and quick... unless you need to add a job in between jobs. You cant, the template is predetermined. You have to erase, add the extra job, then add the original jobs and each ones duties again.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Best and easiest resume builder website I've came across, 10/10 recommend.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was fairly simple too follow, I should have left off theast one year job, after retirement so my 22 years of customer service would have just shown, now
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
As well as the templates are I was very disappointed I had to pay at the end when I was thinking this was a free site.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to edit and put all the info into sections
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Says its free but it's not. Easy to use but sucks they spring payment at the last second
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I havent seen the final product be we shall see. It was easy to use
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You would be an absolute fool to create one yourself or use a different resume building company. And absolute fool.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I did not realize there was a cost for the service.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very good and easy to use interface. Would highly recommend, as it makes resume building a breeze!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great experience, pleased with the simplicity of constructing my first resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thanks for the help! Made process so smooth and fast in this busy.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It's annoying that they trick you into thinking you can do it for free before they make you pay.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Super easy to use. Love the user-oriented experience.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You need to add a more payment options, ie paypal, bitcoin, etc
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius