On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have 3 streaming services with more value that cost less than this.
Said it was free until I tried to download it. Lost 2 star for being disingenuous.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was really easy to fill out and make my resume look perfect
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I asked for free resume. Now I need to pay to get it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So good, precise, I like it because it helps you to get and write everything, with all the necessary details
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Good and easy use however could not find some job title
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Think you should be upfront with costs and not market it as free... also i paid to ge my resume and it has not been sent to my email
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very simple and easy to understand, job well done, keep up the good work. Happy new year.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I honestly have tried multiple sights and your worked. Thank you so much!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The service is sub par at most and the customer service is even worse. They have zero understanding and do not care how much you may be struggling with money, they have zero consideration for humanity.
Hello Cash,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Stated the resume would be free then charges me at the very end without any warning of there being a fee. False advertisement
Hello Gabriella,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Please create a way to save as you go or make it more noticeable if it is there
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Excellent experience and love how the website assist you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was decent, but didn't transfer the pdf version of my resume completely.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Pretty good, didn't know it cost money, hope its worth my time and helps me get a job!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Wish I could reorder where my additional section falls
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Why would you charge someone 25$ after they've made their resume?
Hello Belinda,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Your description on google says no credit cards, no fees. It's a blatant lie but I'm on a time crunch so take my money
Hello Ashley,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
The site is not up front about it costing money. Says "free downloads"
Hello Allison,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
It's too expensive. I only need one resume. Not need to continue a membership.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Conar,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius