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ResumeGenius

4.5

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From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow James Q.
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Says free, but only the $#*!ty text only version is actually free. Which no one will use.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello James,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Canada
1 review
0 helpful votes
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We didnt use the reference section because it was not related to a company and we could not leave that empty. So it would print n/a n/a it was unuseable.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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I wish that there was more for people that are in education but not teachers

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Kelly P.
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Good satisfied about my experience thank you for your help

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Minnesota
1 review
0 helpful votes
Follow Alicia H.
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I thought this was a free template and you just charged me $90! What is that! This is not right!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Alicia,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow EDWARD H.
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Amazing how quick i was able to complete the resume

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

South Carolina
1 review
0 helpful votes
Follow Rosalind A.
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This site has helped me with the experience. It is in more detail than what I had come up with.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Michigan
1 review
0 helpful votes
Follow Tanner P.
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The webiste said it was free but ended up forcing me to input card information after spending about an hour working on the resume with the assumption that it was free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Tanner,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
Follow Thomas W.
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Once I figured the process out it went fine, however when I needed to add a city and state to a job experience it would not let me edit and make a change. I had to create a new job experience and cut and paste my experiences into the new one and then add in the city and state. The person in the online chat couldn't help me and so I had to figure it out on my own. Another, questionable aspect of this was it says free, however they charged a small fee to get access to my resume after I put in all the work and was limited on time. This was unexpected and irritating = false advertising.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow Joan V.
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You advertise as free and it is not free. That gets me angry.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Washington
1 review
0 helpful votes
Follow Katie J.
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Nice results, however, would be nice to know about charge beforehand.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Blake H.
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It said it was free and I feel cooped so this website is $#*!ing junk

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Blake,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Jonathon S.
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Definitely recommend this to all
January 13, 2022

Definitely recommend this to all. Simple and quick

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
Follow Colton P.
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Nice website and easy to use
January 13, 2022

Nice website and easy to use. I'm eager to see how well I can keep all my resumes organized.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Wendy R.
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It was so easy to use and I love the templates you offer

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Virginia
1 review
0 helpful votes
Follow Sherry H.
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Fantastic
January 13, 2022

Fantastic. Clear. Easy to use. Very professional. So helpful.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Andrew I.
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Love the formats you have for professional resumes.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow Daniel J.
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Your company is a scam and you shouldn't be charging me this much when I already had a subscription. You should be offering it at the price you offered which was nearly 95% lower than $25 per month. SMH.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Daniel,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Germany
1 review
0 helpful votes
Follow Masson N.
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I still have to get used to the resume offers. Nonetheless, it has been really pleasant.

Date of experience: January 13, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Australia
1 review
0 helpful votes
Follow Elijah L.
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Structure is nowhere near flexible enough. Let me put an introduction at the top of the resume and let my graduation date be after the current date because 2 years of uni is still valuable to an employer.

Date of experience: January 12, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius