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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Misleading - seemed to be free then asked for money when done making the resume
This website was great to work with, however not knowing that I would have to pay for my work from the start really was a bummer.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Ive always hated writing resumes, Best thing I've found in a long time.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was a great experience with ease. All I had to do was give the information and Resume Builder did the rest.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great until payment when 2 Visa cards were denied and I had to use debit. There's nothing wrong with our credit cards.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thanks. It was an exciting experience. I hope it comes out great!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I really like using this resume rebuilder because it is more easier and I can also be able to send out my resumes to jobs that I'm applying for as well my cover letter and thank the company supervisor for their time to interview me.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
I like how they format everything. A really reasonable price for what can become.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This has been a good experience and made the process easy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great and detailed forms to get all of your info. Lots of templates.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Didn't expect to have to pull my credit card out... that was the main reason I clicked this website out of the others that came up on the search results - "no cc required".
But the resume looks good, and I don't want to waste my time and start over somewhere else to probably end up having to pay a couple bucks any way.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Resume genius has made it so easy for me to revamp my resume and make it look 10x more professional!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
This is very easy to use & I like that I can have unlimited downloads.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This resume builder advertised its services as free, and they are not. It did not disclose the need for payment until I had already built my resume.
Hello Eugene,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Clicked on the link stating free download template ended having to pay for it! Misinterpretation - spent long time editing cv and at the end
Hello Ibrahim,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
**************
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This is a best experience - quick and a no of eye catching formats.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Resumes were easy and effective to use and create. The formatting looks simple and professional.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Resume building was easy and painless. This is my first time using it. I will update my review again.
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
I can't believe how stress-free this process was absolutely worth it.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius