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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Absolute pleasure to have someone else sort this for me, knowing how to present my cv was completely covered.
Your ad said it was Free, no credit card needed and that was a lie! I am very disappointed in finding out in the end that this was not FREE.
Hello Samantha,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Advertised free then disappointed when in order to receive the resume, payment was necessary
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Loved how they offered examples and how they were able to put together the resume with just a few quick questions.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Great easy to create resume i was pleased thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was a great way and also fast to create a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to use and lots of good formatting options.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I wish there was the option to change the city behind the format i chose
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great site, should have tried it earlier. Would have saved a tons of time wasted on Microsoft words
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was quick and easy but could of had more choices under customer services
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Satisfied, is that fair enough?. Can I have my resume please?
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The process was relatively easy. I'd prefer to not have to include a job position within the resume because i was looking for a resume that i could use as a building block and don't have a specific job that i am applying to at the moment. I also think the charge for the resume at the end, after all of the work, was manipulative
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Was lead to believe download was free. Not the case.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Works great. Would like to be able to change formatting to center instead of left margin in added section.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was under the impression this was free, due to the advertisement saying that it was free. 45 mins later, and a whole bunch of work, is when your told that you have to pay. Its a set up, and a scam.
Hello Alexander,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Very easy to create, but I didn't like the deceitful marketing. I thought it was going to be free but I ended up being charged
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use and help you build your resume professionally.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Amazing so fast and so many different formats to choose from
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Think you should tell people up front that they will have to pay to get the resume they just spent all that time working on
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius