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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Seamless and effective. Glad I chose this site for resume building!
This was an easy process to create a professional resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Advertisement of "no CC" or "free" is fraudulent. I'm sure you've covered the legal basis with small print, but I clicked on your link assuming it was actually free. I have now spent so much time on this page that I am forced to pay or start over with a resume builder that holds to their word. I'm so angry at the time I have wasted and I can only hope this $3 will actually pay off. My mistake for not looking more thoroughly into your website.
Hello Brianna,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It is working for what I need currently. Thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I cant get rid of the heading under my name which I want to remove
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very simple to use and only took 15 minutes so pretty sweet
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Super easy step by step... dreaded making a new resume and this was a pleasure to work through.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great overall, easy to use and quick process. Enjoyed the feature that recommends key phrases related to your profession
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Did have different formats and didn't have a one time charge for service
Hello Jamal,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
"Free" is misleading and required me to enter my credit card information after filling out my resume for 2 hours. Of course, I paid the $2.95 for the time I spent entering my info and learning how to use the platform. That said, I plan on cancelling as soon as I finish typing this.
Hello Bryan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Resume Genius was fast and easy. I would use it again.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You need to say up front that there is a fee, I searched for free template.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I dont like that I can't change the career objective header
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you was well done I needed it fast for interview
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Would have paid to just get resume without a subscription
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great experience! Helpful tools to create a descriptive resume. Wish there were more templates.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Not so cool, after saving to put my card details, when i mistakenly left that page, my details weren't saved.
Hello Omozusi,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
The whole 'free resume builder' thing is very misleading. Spent hours building it on your website only to basically be forced to pay since I can't go back to the previous page. Extremely unprofessional and untrustworthy.
Hello John,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very easy to use, and a great selection of templates.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome tool to assist with someone like myself who has not made a resume in years
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius