Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far so good. Easy to use but wished I could change fields.
I love the resume creating experience, however I do wish that you had expressed earlier what the costs would be up front.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Would love to be able to move subjects to areas that I want. (eg References below Languages)
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Made it very simple to put my resume together. Most user friendly for sure!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Feel tricked having to pay 3 bucks to get my resume when the page said no logins or account needed.
Hello Gregory,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I absolutely love Resume Genius. I will definitely recommend my friends and family.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use. Still unclear of the quality and effectiveness of the Resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Its an amazing tool that helped me build a professional resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This is super cool! It's efficient and most importantly, the result is amazing.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I like how fast this process was. I like how professional it looks. I like all the autofill options.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I like the website, but I wish I could move around the sections according to the template. Also, I would love to be able to use this for free.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very helpful templates and hopefully good feedback
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very user-friendly, has good suggested tips/input as you build your resume, and lots of options to choose from that will incorporate all you need.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Communication with the company is not very good. I requested to change the format of this resume but got no other choices of resume from the company representatives.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Comprehensive, easy-to-use. Really love all the choices.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
FALSE advertising about free resume building. I went through the process only to find out after the fact that I cannot download my resume as a word doc or pdf unless I pay. Downloading as a text doc. Is useless.
Hello Jordan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Great and easy service with very professional wording
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I've just bought this subscription for a trail, and I'm hoping it's worth it. So far it was quick and easy for me to build a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You claim this is free and not only make people pay at the end, you force them to sign up for a monthly subscription that you know for a fact people will forget to cancel. Thanks so much. I understand wanting money in the end but the forced monthly is a scam.
Hello Raechel,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius