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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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It is good
June 10, 2022

It is good. Would like to rearrange a few items on the resume.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New Mexico
1 review
0 helpful votes
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Great builder, really helpful to have the prompt and search for related job duties. Wish there was a way to search via duties or software in addition to job title. I work at a startup and where a lot of hats, which required me to search various job titles.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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I thought it was easy and quick to use and I am pleased with the turn out.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
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I love the way that my resume came out and I love the effort they had put in to allow me to add as much details as possible. Thanks resume genius!

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
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Quick process, but don't appreciate the possible re-occurring payments.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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The experience is great and can't wait what jobs will come

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Indiana
1 review
0 helpful votes
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You advertise as a FREE resume builder. Then after going through the whole resume building process do you slap me with a fee to get my resume. That's just shady.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Catherine,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
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The process was so easy and seamless! I over think things and this was very helpful and quick. Thank you! Mayra

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

New York
2 reviews
0 helpful votes
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I thought the site was free
June 9, 2022

I thought the site was free. The cost should be upfront.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Nebraska
1 review
0 helpful votes
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Very helpful bullet points, and many layouts to choose from

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New Jersey
1 review
0 helpful votes
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I spent an hour and a half last night and an hour today working on this "free" resume builder - get ALL the way done and then have to pay. I'm sorry - but $2.95 isn't free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Roger,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

NL
1 review
0 helpful votes
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Helpful to find formats to fit your job search needs

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Wisconsin
1 review
0 helpful votes
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Had to try 4 different cards before it would allow me to pay

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Skyler,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Ohio
1 review
0 helpful votes
Follow Sonia Y.
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They had some really good insight for my job performance

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Oklahoma
1 review
0 helpful votes
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Relatively painless
June 9, 2022

Relatively painless. I didn't have one anxiety attack, or crisis of self worth through the whole process.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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Misleading website regarding payment. Presented itself as a free option, did not ask for payment until the last stage. Predatory "trial" option.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Jim,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Oregon
1 review
0 helpful votes
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It has been an amazing and easy experience using Resume Genius.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Missouri
1 review
0 helpful votes
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Easy user interface that produced a beautiful resume.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Louisiana
1 review
0 helpful votes
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It was helpful and intuitive
June 9, 2022

It was helpful and intuitive. Most resume builders are great until you land the job and need to cancel. We shall see and I will love to give better feedback when it comes to this circumstance. So far So Good!

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
Follow Bryan Y.
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Quick and easy way to build a variety of resumes tailored to the jobs one is applying for.

Date of experience: June 9, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius