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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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False advertisement, you say it's free and it's not
Hello Christina,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
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Resume Genius
Great option for beginners and advanced professionals
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Resume Genius
It took 6 cards before you finally accepted my payment and they all had money on them. Then, there was no grammar corrections for my resume like other resume builder sites.
Hello Kaytlyn,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
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Resume Genius
I think it was great it's my first time looking for a job I am excited
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Resume Genius
Amazing you make the best resume builder, it is so easy to fill out and is formatted so well. Love how clean and organzied it looks and i am so happy to not spend hours trying to format one in word. God bless
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Resume Genius
Looks good and the website was easy to use. Lol would have given 5 if I got the thing for free though hehe
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Resume Genius
Quick and easy- just wish there was a way to skip fields
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Resume Genius
I was mislead to believing this was a free service
Hello Jamie,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easy to use forms. Good suggestions for text related to job opportunities.
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Resume Genius
Great choices for auto text and very professional template options.
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Resume Genius
So far, so good. I can be a little long winded and you make things crisp and clear. I still can make my tweaks to fit me. So far, so good :)
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Resume Genius
Easy to follow and completely satisfied with the end result
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Resume Genius
It is ok for what I need right now but I do want to see where my pdf is before rating this experience. Also, I wasn't given any color options before downloading which is a bit drab.
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Resume Genius
I made the resume under the impression it was free to make. Ya, ok, it was free to make, I just would have no access to it until I paid for a free trial. Ugly business practices, in my opinion.
Hello Deborah,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Bad because it said free when I started then ask me to pay in the end. This is cheating and dishonest
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Resume Genius
Easy experience to build resume from. Would like more examples or options to choose from in some fields.
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Resume Genius
This was advertised as free resumes but in order to download or print the resume it requires that you give credit card information and make payment. Thats false advertising and you guys suck for preying on people who are OBVIOUSLY job hunting and dealing with financial stress.
Hello Kassandra,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easy to follow format. Provided timely professional service
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Resume Genius
It should mention that you have to pay in the beginning. A predatory practice holding the product back from being 5 stars
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Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


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Have a great day,
Resume Genius