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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I clicked a link that says no CC required. This site requires a payment after you are done
Great experience it made doing a resume very simple
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
If youre going to advertise free resume building, then it needs to be free. You can keep my 3 bucks.
Hello Hailey,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very easy to use and very helpful and professional
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This site made it easy for me to put all my experiences correctly with the right wording.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I wish there was a way to sign up for just one month.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
ResumeGenius is an excellent site to prepare your CV. Thanks very much.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
There's no mention of pay anything online. The SEO algorithm brought me to your website after searching "FREE online resume builder".
It aint free.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was super easy to use and my resume looks so much better!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Too early to leave an experience, let me use it first
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The link from google says you can download for free, however after you spend time perfecting the resume, you are forced to pay and subscribe to be able to download your resume. Tricky.
Hello Adrean,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It is ridiculous that I had to borrow my daughter's credit card because I only have a debit card for $2.85.
Hello Melissa,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I have been dreading creating my resume, but thanks to this site the process was seamless!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
This says build your resume for free but it also should say you have to pay to keep it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to build a resume, easing the stress of properly building one.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easier than doing it yourself if your not great at doing resumes.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Exactly what I was looking for! A great service for people that don't own a desktop or printer or know how to layout a resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Wow, such a great resume builder. It feels as if someone is sitting next to me and helping me. I simply fill out the information and it takes care of the formating and presentation of my resume. My #1 loved feature: THE PRE-MADE JOB DESCRIPTION BULLET POINTS. It is exhausting to word the key points of one's job in such a professional way, and the generator was a game changer. Thank you.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
It told me Free Template. But when I filled out information you charge me $2.95. Which isn't bad, that is not what it said to start the process.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Seems like the pricing scheme is designed to fool people into paying more than they expected. E.g., why call it a monthly plan if you can only pay annually.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Robert,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius