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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow MIKAYLA Y.
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Your website is misleading
July 27, 2022

Your website is misleading. Why would you promote it as free and then charge me?

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2022
Alexandra M. ResumeGenius Rep
over a year old

Hello Mikayla,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Canada
1 review
0 helpful votes
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Needs to be more obvious that it's a paid platform

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2022
Alexandra M. ResumeGenius Rep
over a year old

Hello Jason,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Cindy I.
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They made it easy in making a professional resume.

Date of experience: June 27, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
Follow Lydia B.
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Very easy and helpful for making a clean and efficient resume!

Date of experience: June 27, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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Very efficient and reliable
June 27, 2022

Very efficient and reliable. I look forward to using this time saving service again!

Date of experience: June 27, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Kansas
1 review
0 helpful votes
Follow Makenzie E.
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Process is easy and gives you examples in how to word your resume and make it sound professional. The resume formats to choose from is absolutely amazing, as well.

Date of experience: June 27, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Rena W.
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Im mad I had to pay it said create a resume for free

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Hello Rena,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Michigan
1 review
0 helpful votes
Follow Kyle X.
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Don't advertise free when you charge to get resume'

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Colorado
1 review
0 helpful votes
Follow Avery A.
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Wish this was free as intended when I first initially looked for a website to do this, of course I gave in because it looks professional and if it bags me a job I might change my feedback but I could have easily just done this myself..

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Hello Avery,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
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WAS NOT TOLD THIS WOULD COST UNTIL I HAD WORKED ON MY RESUME FOR OVER AN HOUR. PRICE TRANSPARENCY IS IMPORTANT

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Hello Emily,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
Follow Tierra H.
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I love this website
June 27, 2022

I love this website. So helpful. So quick. So handy. Love it!

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Reynaldo X.
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Help me greatly in organizing my thoughts and skills.

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
Follow Isabelle K.
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Clickbait advertising free resume when in fact it's not.

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Indiana
1 review
0 helpful votes
Follow Robert G.
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I clicked a link that says no CC required. This site requires a payment after you are done

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Hello Robert,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Canada
1 review
0 helpful votes
Follow Derwin D.
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Great experience it made doing a resume very simple

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Ohio
1 review
0 helpful votes
Follow Hailey D.
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If youre going to advertise free resume building, then it needs to be free. You can keep my 3 bucks.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Hello Hailey,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Nebraska
1 review
0 helpful votes
Follow Dorota O.
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Very easy to use and very helpful and professional

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Virginia
1 review
0 helpful votes
Follow Cynthia U.
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This site made it easy for me to put all my experiences correctly with the right wording.

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Minnesota
1 review
0 helpful votes
Follow Colleen M.
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I wish there was a way to sign up for just one month.

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Nigeria
1 review
0 helpful votes
Follow Imaobong W.
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ResumeGenius is an excellent site to prepare your CV. Thanks very much.

Date of experience: June 26, 2022
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius