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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Kyle I.
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This site is advertised on Google as FREE! It's not until you have already worked really hard on your resume and finished it, that they tell you you have to suddenly pay to get your resume and on top of that, if you do the trial, in fine print it says that if you don't cancel, you will be billed $25 when the monthly payment is supposedly only like $7! Crooks!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Kyle,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Mexico
1 review
0 helpful votes
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You advertize as being free yet you charge a few once the resume is complted and ready to print, copy or download!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Scott,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow Laurie L.
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Thank you
July 6, 2022

Thank you - it has been extremely simple and easy to use

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
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Very good good good good good good good good good good

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
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It says free...
August 5, 2022

It says free... you get to the very end after days of hardworking and have to pay a fee. False advertisment!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Andrea,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow Lynn G.
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Very helpful for writing a nice resume for the first time or someone that never needed one.

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow Chandler A.
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Very helpful and made the whole process of building a resume very easy.

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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It was OK
July 6, 2022

It was OK. I'm probably just too old to deal with technology

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Tyrance X.
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I really like it this really benefits you in so many ways

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Minnesota
1 review
0 helpful votes
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...
July 6, 2022

------------

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New Jersey
1 review
0 helpful votes
Follow LISA F.
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It appeared that this was going to be a free template until the end.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Lisa,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Michigan
1 review
0 helpful votes
Follow Arlene W.
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Easy application to use to prepare you for what can be a stressful time.

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

India
1 review
0 helpful votes
Follow Abhishek M.
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Quick and easy and templates make it easy to update the CV

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Alize M.
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Yes awesome cool yay sweet fun nice funny yeah omg cool

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Massachusetts
1 review
0 helpful votes
Follow Kevin L.
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Resume Genius easily walked me through the process of creating a resume which I have not had to do in years.

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow Jeffrey R.
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It is easy and fast but there were a few spots that required to much info and wouldn't let u continue on.

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

South Africa
1 review
0 helpful votes
Follow Teri L.
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Initially a tad confusing but once I figured it out, it was fantastic

Date of experience: July 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Colorado
2 reviews
0 helpful votes
Follow Marie P.
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The resume building experience was good, until the resume was held hostage until I made the ransom payment.

Date of experience: July 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Alabama
1 review
0 helpful votes
Follow Kristin B.
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Some of the formatting doesn't allow for long last names

Date of experience: July 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Veronica A.
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Super helpful!
July 6, 2022

Super helpful! Makes Resume writing so easy and quick

Date of experience: July 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius