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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Everything has gone smoothly so far. I would like to have the opportunity to come back and make changes as need be.
Great and very easy to navigate- this site is simple and creates a resume with ease
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Really easy to build and it also gives you accurate suggestions to build a complete resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Dont like how i did all for a payment to be asked at the end was looking for a free resume builder your site was misleading and the amount of time it takes to build the resume it should be free
Hello Tanisha,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Loved it, makes preparing a resume such an easy task.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
My daughter sent me her resume to fix and didn't know where to start because it was such a mess. This made it so easy to complete the process and create a very professional resume for her. THANK YOU SO MUCH!
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
I searched free resume builder and this is not free. Also, I have to start a subscription.
Hello Senait,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
So easy and so inspiring! I sound on paper as great as I feel in person!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
You guys need to inform people your pricing before they waste their time creating something and may not be able to have the money to pay.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Says free on the title of website. It forces you to buy it because after doing all that work, you don't want to restart or look for more websites. Very tedious. Another useless subscription I'll have to cancel before I get charged nearly $30 two weeks from now.
Hello Asjourri,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Had a great experience creating my resume. You made it easy for me, thank you!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Incredibly helpful, especially coming back to the workplace. Appreciate all the sample prompts.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Everything was great until the charge of $2.95 popped up as i needed my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It's not free as it is advertised remember don't waste your time.
Hello Khalilullah,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I like how easy it is. I like how it helps you word objectives correctly.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was very pleased with how I was helped with detailed info for my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Not right now, I'm busy looking for a job, thanks!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
After spending my late teens and most of my early 20's being a mum. I needed to get into the workforce to support my family. Starting off with a resume with little work experience to help boost my appeal to job applications, resume genius took all my worries away within 5mins giving me everything I need to
Be confident with applying with an amazing resume!
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
Loved how easy the entire process was to complete.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I asked the internet if this was FREE before I started it and it said yes. THIS IS NOT FREE! After hours i could have not done this but this was your hope to get my information!
Hello Sherry,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius