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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I think it has been extremely helpful. The interface is intuitive and overall comforting.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You guys made your application seem free then asked for money after the resume was built, which is both misleading and exploitative. Start off with the fact that it costs money instead of wasting people's time.
Hello Julian,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I don't like how it advertised a free resume and then made me pay for it.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Amazing! They gave me everything I was thinking but didn't know how to write on paper
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was easy to use and easy to upload and add to my existing resume while giving it a much needed upgrade.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Simple interface that gave me various customization options.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was very easy to navigate and I appreciate that!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Good experience, was very easy and instructional. I enjoyed.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Your company scammed me. I went through the entire process of composing a
"FREE" resume and at the very end I found out that I would not have access to my resume before paying $24.99. This company sucks.
Hello Sarah,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I would've rated it 5 stars if the payment didn't feel manipulative. The website itself is FREAKING FANTASTIC and extremely easy to use and absolutely amazing. However; I do not appreciate my time being wasted. I went through the entire process and get to the end where I'm being asked for payment. Not one time was payment ever mentioned. You guys need to offer a free version AND a paid version or at the very least tell people it will cost something at the end.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great guidance and suggestions setting up my resume in a professional document.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy resume builder that gave me the ability to make what I needed at the time. Thank You
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy process. Will recommend to friends and family
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Everything said this was free. So to put all of this time into creating this resume to be tagged with a fee right at the end really pisses me off.
Hello Mande,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Only use certain cards not always good for business!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I needed a quick update and this was easy and you gave me a choice, i like that, thanks
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Make it clear that you have start a subscription before someone fills in all there information.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Good job, excellent service thank you so much to all
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius