Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The fact that y'all allow someone to completely build an entire resume and only tell them they have to pay when they try to download it is bull$#*!!
Hello Charlie,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Please make resumes cheaper im tired and sad and broke
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I appreciate the examples to help guide in writing.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Super easy to use and I created my resume in under 10 minutes.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Helped me make an attractive resume when I do not consider myself very smart on the computer/with words & I am proud of the CV created.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Super awesome love that I can pick different formats
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy process, resulting in a very professional and clean looking resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick, simple and took the guess work out of creating my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So far so good, we'll see how customization goes as I start creating more targetted resumes
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This made it super easy and convenient to create a professional resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Super easy to use and let's you pick from a wide variety of templates! Love the feature where it offers suggestions for bullets.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The site i clicked on said free resume template and I ended up having to pay.
Hello Heather,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
So Far IM satisfied with this program the way its done. It's my first time using it
But so far I'm pleased.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to do. Was skeptical at first but it was a breeze.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This service is great. As someone who's been a self-employed side-hustler and freelancer for the past twenty years I'm looking to get back into the job market and I never would have considered all the experience I've gained through my various gig and one-off jobs over the years to see how I can frame those skills into an attractive body of experience to present to any prospective employer. Just because I don't have twenty years of working for a fortune 500 company doesn't mean that I'm not qualified to work and be an awesome employee for the lucky company who takes me on! Thanks, this is a real confidence boost.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
I really wish there were more creative and artistic choices for resumes, overall still such a great site for an easy revamp of your resume!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The resume was super easy to do but I looked up free resumes and didn't realize I would be charged to print it out until the end. And if I don't cancel within 14 days I'll get charged more.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I needed to update my resume and I really dislike having to do a new one ever time I need a new one so this was easy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Nice Work, It took me less than 1 hour to build a very good resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius