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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Efficient and easy to understand
July 23, 2022

Efficient and easy to understand. Love this site! 1

Date of experience: July 23, 2022
Michigan
1 review
0 helpful votes
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You advertised as free when you cannot download the resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Lamis,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Kentucky
1 review
0 helpful votes
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Very fast and helpful, my resume was a mess before but now it sounds very professional

Date of experience: July 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
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Avoid Resume Genius
August 22, 2022

Was charged $3.00 for a free service... I was advised that they would refund my credit card and so I unlocked the card. They proceeded to charge my card an extra $33.00!?

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Scott,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

India
1 review
0 helpful votes
Follow Kishore Y.
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The price is too high it doesn't have many options of resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Kishore,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Dominic U.
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Great site for making a resume, easy to do with their UI.

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Jessica A.
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Amazing, I loved that it helps you fill in the blanks when it comes to job experience

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
2 reviews
0 helpful votes
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Excellent
July 23, 2022

Excellent. Never created a resume before, so this was awesome

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow Wolfgang P.
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Need more Customization options inside of custom resume sections, such as bullet points, bolding, italics, etc.

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
Follow David Z.
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Really love how fast and easy it was to make this!

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Illinois
1 review
0 helpful votes
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Really great
July 22, 2022

Really great. Really easy and very very very helpful. Highly recommend

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Kansas
2 reviews
0 helpful votes
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Bullet points made this process so quick! Perfect for an unexpected job opportunity today.

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

South Carolina
2 reviews
1 helpful vote
Follow Ellie C.
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When I initially tried to make this charge you guys tried to charge $95 what's up with that

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Ellie,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Cristina A.
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100% would recommend to college students, easy to use.

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Illinois
1 review
0 helpful votes
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Don't understand the need for my references email addresses, when I have their phone numbers listed

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Terri E.
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Easy!
July 22, 2022

Easy! User friendly! The first time I am not stressed about a resume

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Louisiana
1 review
0 helpful votes
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I like how easy it was for me to create my resume, but I don't like the fact that I had to pay to get it.

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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This website is advertised as free and it ended up costing money. Disappointing advertising.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Andre,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Nebraska
1 review
0 helpful votes
Follow Alyssa U.
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It said it was free and then wouldnt let me download any of the templates for free. False advertisement

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Alyssa,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Isaiah N.
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The resume builder makes it so much easier to help you find a better job

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius