Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always make great resumes with you guys thank you
Good. Hope it will work to get call from companies and get the job.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So easy to build a resume, especially with all the help! Thank you.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Very easy step by step creating resume. Definitely will recommend
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Pretty cool so far. Be even better if I get the job...
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use with superb help when trying to find the proper things to say.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Weird how you're preying on customers to forget their trial so u can upcharge them, do u though.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use! I love the template and the suggested descriptions. I saved a lot of time not having to focus on the lay out
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Very helpful when wording skills and job performance
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use Would have appreciated up front pricing
I did not realize this was not free it makes it look free in the advertisement and I've spent all this time now and I have to pay to retrieve my resume.
Hello Kathleen,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very easy to get copy and formatting, while being able to adjust and customize.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I gave three stars because employee was not knowledgeable on correct return procedures for the resumes. The company is great, shes needs more training.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was great. Would like to be able to do a few adjustments. I love the wording and how easy and quick it was. Some things are a bit wordy or are very close but since I worked in a very small remote area my position was a bit unique. Would be nice to alter it just a tad. I also found the colors to be either too bold or too boring. I'd prefer a less colored area with just a slight highlight of Navy or Just the Bullets to be a slight color. Not too flashy but catch the eye.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Ridiculous it isn't disclosed until the end that you need to pay to actually obtain your resume. The free option is just to build it. They make it easy, but wait until the end to inform you payment is needed
Hello Keri,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Love it will refer to other how great this is and easy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The only negative is the site says its free and it is not
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Creating my resume was so easy i am excited about resume genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I love how easy they made it for me to draw up my resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
When I went to use it said it was free can I download it
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius