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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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This said it was free, but it is not really. It is a good program, but misleading.
I struggle with formatting my resume and often get stuck expressing my work experience. Resume genius was so helpful! I am going to tell everyone I know about it!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
This is just a VERY expensive service. Especially for a teacher's salary like mine. I am legit poor and spending $25 on a resume/cover letter makes my stomach churn.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Wish there were more options for resume templates.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to navigate and fairly helpful, but not free as advertised.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your quick assistance app because when your are trying to present your best self. You usually trip, fall, and stumble over everything. This app helped me relax and focus.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Offered just what I needed and very easy to use and edit if needed
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Didn't realize I would have to enter a longterm committment to get the only resume I need.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Seeing the entire resume if more than one page would be best.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Looked up a free template and this popped up first. I went through the whole thing only to realize that you have to pay for a subscription to actually access the resume I built. The fee is only $3 and you can cancel anytime, but I should've been notified before starting the template rather than at the end.
Hello Dylan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Great resume building tool, made for quick and easy work.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I thought this was a free template but was charged 2.95
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Quick and easy! Liked the recommended skills to use for each job.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Really straight forward and amazing at helping build a good resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It said it was a free resume maker. It was not free
Hello Jodi,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It is great to be able to quickly update my resume BUT charging me $24.95 for using your template is unacceptable. There needs to be other choices. For example, a one time update charge of $4.95 for someone who isn't going to generate another resume this month. This is why I gave you 4 stars instead of 5.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I have used Resume Genius for approximately 15 years. I would highly recommend it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Super easy to use and made my resume look 100 x better
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius