Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far so good we'll see if I can get it in my inbox now.
It was amazing! This website absolutely helped me a lot. It was not complicated at all! Thank you for the help.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
The initial advertisement went to me,, was to be free!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Would be nice if your free options were easier to see on the last page so I didn't have to spend $3 on nonessentials when I'm already unemployed...
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Job descriptions type backwards but everything else was good
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Forcing payment at the end of resume creation is shady.
Hello Andres,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Fields to enter made it so easy to show my experience, credentials and knowledge
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Good it is well prepared program to help people like me to build a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick, clean and easy for a very affordable price.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Google and website claim it is free but con't get anything without paying
Hello Erica,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very disappointed I had to pay full price to edit one resume
Hello Lisa,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I actually thought I was getting a free resume template, but was deceived. But since it is only $2.95 and I can cancel within the nesx 14 days, I will take advantage of that. Great resume assistance and formatting.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great and easy to comprehend on how to make the resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It seem straight forward but I don't think it completed my resume as a functional resume because I still see dates
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Yay! I can't wait to apply to as many jobs as possible
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Greta but you guys should have on time fees instead of a subscription
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very friendly UI system with everything set up neatly as possible so even those who may not have as much experience with writing a resume or using electronics can very easily navigate their way around the site and find the prompts and style that best suits them, all while maintaining a professional look and feel.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Unhappy because the web heading said 100% free and then once you've spent the time to enter in all your information you find out you have to pay a minimum of $2.95 for a 14 day trial
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The way filling out each section of your resume is separated into their own windows/ screens helped me not get overwhelmed and get my resume built quickly and efficiently. The bullet point suggests for skills, tasks, objectives, and so on were also incredibly helpful.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Lots of formats to choose from, was able to reach company with phone call question timely, easy & quick
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius