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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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In just a few minutes I had a complete resume that I was able to upload on to any job seeking website.
This site is neat and very helpful for creative ideas and templates for creating a professional resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Good for the most part but wish everything fit the first time. I had to delete part of my resume to get everything on 1 page
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
User friendly, but the add said free download, but there is a fee, and you need to end the service or get billed monthly.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Really nice overall design but I wish there were more colors to choose from and there were a few things that were annoying from a UX point of view: in the fields that I added to my resume outside of defaults (extracurriculars and projects), I could not add bullet points and all the ones that I could find and copied and pasted from the internet into the box ended up looking different from the bullet points in the default sections. I just wish I could add bullet points to the sections that aren't provided by default so the bullet points would look more coherent between all the sections. Also, I could not move the sections around to change the order of the sections that weren't there by default so that meant having to delete and recreate one of the sections to change their order. The website did not let me copy and paste the contents so I had to manually type it out again.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Helpful! I had a great experience with it but you failed to advertise that the program is in fact, NOT COMPLETELY FREE!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Makes your resume clean, professional. The ease in completing resume is excellent!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I gave a 4/5 because the service is great but I was under the assumption that it was free and didn't know I would have to pay to download my resume until the end.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It didn't accept my cash app debit card so that's frustrating.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Super easy to use and very affordable. Great choice if you need to build a professional resume without the headache.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Not clear that you will need to pay to get your resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was easy to use. I do not want to be charged 24 dollars though.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was beyond easy to build my resume with this tool. I would strongly recommend this to help anyone struggling with building their own resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Wonderful, thanks for assisting with my advancement in employment.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was okay but it first said it was free and then they charged me
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great experience using the template and the help provided was exceptional.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I love the way it help me to go through every step
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Nice cover letters and friendly, easy to use User Interface.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Will let you make a resume for free then charge you to get it
Hello Joshua,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This app was one of the best apps I've ever used to create my resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius