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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It should have been disclosed in the beginning that I would have to pay to download my resume
Really simple and straight forward with nice templates to choose from.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
GREAT number of templates and designs to choose from. I was stuck from where to start but it helped me to decide what to do step by step :)
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
I appreciated breaking up the needed information into small chunks
Thank you for your review. Glad we were able to help.
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Resume Genius
Would like to change subheading, such as Experience to also include skills in the column
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Resume Genius
Easy so far. Do not want the automatic billing set to occur at 14 days.
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Have a great day,
Resume Genius
How can you claim your service is free when you can not do anything with your resume until you BUY IT? Straight up bull$#*! and I will warn everyone I know about this!
Hello Daniel,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Despite being advertised as a free service there are paywalls at the end of your resume building process
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The resume looked good but it's misleading not to state the charge up front.
Hello Riva,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I love the suggestion section. It had me amazed at the professional wording.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great source for making a resume, but I dislike that it says free online but after you're done, it asks you to pay to download.
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Have a great day,
Resume Genius
Great service. I just wish it was free through my work.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Would prefer a one time payment instead of monthly payment trap
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I was not made aware that there was a charge for the service until after going through the work of creating the resume. There are free services that I would have used otherwise.
Hello Jalisa,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easiest and stress free way to create an awesome resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was able to complete a thorough resume with efficiency and feel very satisfied with the final product.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to input data and create a professional resume.
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Have a great day,
Resume Genius
Remove Auto-Renewal. If we don't finish the resume in time, we will renew on our own. Auto-Renewal is a scam hoping we forget to cancel.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was a perfect guide to a great and future job acquiring CV.
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Have a great day,
Resume Genius
Easy to use for beginner like me and the UI are user friendly
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Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius