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From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
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Had to finish right away or else i would have to start over. Very annoying
It was quick, easy and affordable! Thank you resume genius
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I appreciate the many different templates and the ease of transferring information.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
4 out of 5 stars as of now, haven't progressed to printing the resume yet however.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very nice. However, an option for international resumes, with a photograph option (as in Korea or Japan) would be nice
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was amazingly convenient for me as a first timer
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
.):$:7:7:7:
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's a great service, but you really need to not spring the payment page on people at the end of it all. It is very deceiving.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great website said it was free then ended up charging me
Hello Jacobo,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from SiteJabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was helpful, I haven't had a resume for a wile and Definitely have the right tools
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very quick and easy to use. As a busy Mom, I needed something that didn't take much time or effort. Thank you!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
I wish there were more templates to choose from, I cannot complain about the process as it is very user friendly. I wish there were different payment options, basically had to pay $25 to update my resume and will probably not use these services for another 3 years again.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I was promised a review of my resume and waited multiple weeks without receiving anything. By this time, my "trial" had expired. I chose to contact customer service and they shared that they were receiving a high-volume of requests. Perhaps true, but where was the communication about this delay? They did follow-up on my request and it was processed within a couple of days of reaching out to customer service. I would have rated the service 4 stars because it is helpful for formatting, but the price is abit steep at $24.95. Depending on your situation, this software maybe worth trying. I'm rating this 2 stars because after being a member apparently there was a billing issue and my service was suspended. I found out when I tried to download a resume and the system required an additional payment. I never received an e-mail notifications or warnings within the system that I had lost access to downloading resumes until it was too late. The system wouldn't allow me to view the resume until I paid. I reached out to customer service and they did offer a discount, but that means I've had 2 significant issues and only some value from this online software. I would almost rate this as 3 stars because of the friendly rep that did try to alleviate my concerns with a special offer, but since the system asked imediately how my experience was and I'm still trying to regain trust in this company I'm going to have issue a lower rating for now until my trust has been rebuilt.
Hello Brice,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from SiteJabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Fine service, but it said it was free and it ended up charging money when i was done anyways
Hello Conor,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Did not know i would have to pay site should be more upfront about cost before building resume in order to print at homw
Hello Brittany,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Super quick and easy with the help from the prompts.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome experience with the resume building process. My only negative is that I thought that it advertised this as free.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The process is fast and easy, I appreciate this template
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Advertised as free no credit card needed yet here we are making a payment?
Hello Estefano,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Seems to be quick and simple and took my old resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius