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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I didn't expect that it is so easy to create resume with your service I really like it, thanks
Very helpful tool for easily building a quality resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I loved the service provided! Everyone should use this!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It is advertised as free and then you charge at the very end after I have put all the work into it. I will be asking for my money back.
Hello Patricia,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Awesome, easy way to make a professional looking resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I liked it really easy and also the templates provided
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I thought it was free lol. As long as u guys let me cancel within the 14 days ill be happy
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Takes a bit to get used to but easy to navigate even being unfamilar with this program. Uploaded a prior resume but would not update for some reason. Started over and things went well
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome, it was easy to use and will recommend to a friend
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The payment option is shown at the end and you are locked with hours of effort.
Should be shown upfront and be transparent
Hello Shrinidhi,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
The site said it was free. Now I'm forced to pay if I want to get my resume
Hello Kevin,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Great and looking to upgrade so searched it and find it
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Bruv u said free
But it was good enough to where i paid anyway.
Also I dont wanna retype all this $#*!.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Little pricy for one resume. Would rather deal with adds since I am trying to get a job to make money. That being said it does help and look nice so if you can spare 3 bucks I say go for it.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Incredibly impressed with how easy and great my resume turned out!
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
I was led to believe that using this service would allow me to create a resume for free. I spent a good amount of time inputting my information only to find out that I would have to pay to download the resume.
Hello Tiara,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Trying to create resume on my pc but the page doesn't always load, not able to see all the fields
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Simple to use resume builder - Took a good resume and made it better!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Great flow and suggestions. Editing format options (dragging and dropping sections) on preferred formats would be useful
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
With the payment option you should inform others that you take credit not debit.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius