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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Great site for resume creation, false advertisement as "free" when it's charging $2.95 to actually download or send out the resume. Please create a standard free template.
Awesome experience and super simple to understand and love the automatic responses it gave
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was pleasantly suprised on how easy and well formatted it is. Will definitely recommend
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Difficult to access old payment and to manage subscription.
Hello John,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
One times experience was challenging for me but with persistent i prevailed.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick, easy to use and professional results at an affordable price.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Does not disclose fee until after you have created your resume! Reasonable price but requires you to sign up for a monthly membership that is very high price. You do get a free 14 day trial if you are a good canceller of freebies!
Hello Jenifer,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Ya'll advertise that this "free" but then have to pay a membership fee to even access it. Can't stand a lying click-baiting $#*! company
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I liked all the prompts available based on my title.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Pretty good, but the suggestions are a bit generic. Looking forward to full access!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy! Had all the prompts that were needed from my job description.
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
There were a few glitches, but I was able to get past them with a few tries
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great company and I love the format to you guys have created to help me achieve my goal.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Editing the bullet points was a challenge. Your HTML boxes do not work well. I created the bullet points off line and pasted them in.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Quick and easy with lots of great advice would recommend
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Your resume upload page didn't scale with my screen resolution, and I had to zoom out in the browser to see the buttons on the bottom
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I enjoy putting my resume because of the help I received from you
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I enjoyed it and it was so easy and looks professional.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was able to transfer my information into a more modern looking resume. I'm very happy!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius