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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Good, however for some reason when typing in my own points, the text was entering backwards/reversed, I had to enter the text in another program or document, then copy and paste, not sure what the problem was.

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Missouri
1 review
0 helpful votes
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Was very easy to build, would recommend to everyone.

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
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It was a good service, I'm grateful for all the different styles included.

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Virginia
2 reviews
0 helpful votes
Follow Brittany A.
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It would have been nice to know that I would have to pay for the template that I had taken my time to plug all of my info into afterwards when it was advertised as "Free".

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Alicia A.
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Very easy to use and many options to add to your resume.

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
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You should have mentioned the cost upfront, not after I did all the work to create my resume!

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Missouri
1 review
0 helpful votes
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You lie
April 21, 2023

You lie. You said this was free. You get the resume built and then charge you.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Henry,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Washington
1 review
0 helpful votes
Follow Jazmaine S.
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I wanted a free resume and I was tricked into paying for it at the end

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Jazmaine,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Canada
1 review
0 helpful votes
Follow Marco Q.
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Very easy to use and it guides you very well to update your resume.

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Ohio
1 review
0 helpful votes
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Absolutely amazing!
March 22, 2023

Absolutely amazing! So glad I found this. It has helped me so much.

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review! We are happy you enjoyed your experience.

Regards,
Resume Genius

North Carolina
1 review
0 helpful votes
Follow Jackson S.
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This was great great layout and fairly priced for the product

Date of experience: March 22, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Colorado
2 reviews
0 helpful votes
Follow Anthony D.
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Quick amazing and detailed resumes are only one click away!

Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review! We are happy you enjoyed your experience.

Regards,
Resume Genius

New Hampshire
1 review
0 helpful votes
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I don't want to have to include an email for my references

Date of experience: March 21, 2023
Georgia
1 review
0 helpful votes
Follow Semika N.
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Paying $3 a month but then have to pay to print is a bit much

Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
Follow Riley S.
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It should be specified this is a paid service before I waste my time making the resume forcing me to buy it. I understand paid services but maybe have one free template and no access to a cover letter or something like that?

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Riley,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Dorothy K.
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Love it it was a great help and easy access, it really walk me through with no problems at all.

Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Washington
1 review
0 helpful votes
Follow Jill E.
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Ididn't know that there was a charge until I completed my resume. I paid the $2.95 and that is fine.

Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Oklahoma
1 review
0 helpful votes
Follow Emily Y.
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Everything online said this was free. Then you get invested for an hour adding your data in and they charge you.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Emily,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow Julie E.
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I think it's great to have a resume builder, but I was led to believe it was free. Creating the resume is free, but if I actually want to be able to use it, I have to pay. That is ridiculous, false advertisement.

Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Alabama
1 review
0 helpful votes
Follow Katie V.
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Very easy to use and helpful
March 22, 2023

Very easy to use and helpful. Made creating my resume almost effortless. Great quality as well.

Date of experience: March 21, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius