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From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
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I hope I was only charged for ONE month. If I was charged for ONE YEAR, your site is very misleading and I will be cancelling within the week.
Good service, but let me know BEFORE I spend an hour on my resume that I have to pay for your service.
Hello Brian,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
The resume itself is great, but you should probably let people know they have to pay before they spend their time building a resume. I had a gut feeling to not trust something this easy and welcoming. However, you get three stars instead of two for charging $2 instead of a large amount for just one resume.
Says it's totally free on the website then after you take the time to do your resume now you gotta pay for it? That's just lying and false advertising I can make a complaint to the government for falsely advertising in your ads and websites I have a screenshot of showing the proof it said totally free! So I will certainly not give you 5 stars for the lying
Hello Angela,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy to work on and basic to use. Perfect tool to use to build your resume.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Suggested that it was a free service, and asked for payment at the end.
Hello Savva,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This site is beginner friendly and guides you through the way.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was so easy to complete and I love how everything is set up on the website and how easy it is to use!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent, never seen one like it
Gives me many options to use that are really really helpful
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Didn;t like finding out I had to pay for a "free resume template"
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Only came to create a FREE resume like was advertised only to have to pay once im entirely done so i can even download my resume. Now as soon as i have my resume downloaded i have to go through a process just to cancel your stupid service so i dont continue to be charged a ridiculous monthly fee for absolutely nothing
Hello Morgan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very easy to follow and has a lot a good resume format options.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was nice to have a platform with such amazing content.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Right before paying, I needed to go back and check something, and all my 'experience' was lost (an hour of work).
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I'm an honest man, I expect an honest service. The ad for this site claimed "Free" then I went through the entire damn process just to find out I was going to have to pay to actually receive my resume. Be transparent. Not shady. The site itself is actually fantastic, very user friendly, and easy to navigate. Looks good too. Be transparent. Not shady.
Hello Jeremy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was very easy to create a resume with the suggestions they provide. I haven't created a resume in almost 30 years. This was VERY helpful.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Why do you advertise your resumes free on Google search and then bring up charges at the very end? $#*!heads.
Hello Jared,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very easy program to use to develop a quality resume.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Billing is deceptive and not mentioned until you have completed the resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Seemed to be a free service until I completed my resume then got hit with billing info, should be up front with costs.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius