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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Dean T.
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References need an email address and occupation filled out to proceed.
Starting page said free, clearly not free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Dean,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow Matthew F.
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Filling in the work experience the letters i typed would type but the cursor would not move so it was typing every word backward like if i typed backward it would type darwkcab instead smh lol

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Ohio
1 review
0 helpful votes
Follow Bryan B.
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Glad that this is a option compared to paying for word but i dont want a subscription and renewal is expensive. Should be able to pay one time fee of 5$ to access resume for 2 weeks and then 5$ to renew.

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Michigan
1 review
0 helpful votes
Follow Torri J.
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The text-input areas were broken and glitchy, and it took me way longer to get data in as a result.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Torri,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Cynthia K.
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Very easy
April 10, 2023

Very easy. Has all the job descriptions that make creating a resume easy

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
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Simple so far, "catch " was reasonable. Will see how easy it is to share..

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Grant L.
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Very easy to use and this comes up with some good resumes.

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Georgia
1 review
0 helpful votes
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Real fun easy to make it up and I didn't take to long

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Arizona
1 review
0 helpful votes
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Bull$#*!
May 10, 2023

Bull$#*!. Make you think its free then you have to pay for it.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Yesenia,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
Follow LaRue O.
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Straight forward and easy to use my experience so far has been very good.

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Minnesota
1 review
0 helpful votes
Follow Jared B.
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Not personalized
April 10, 2023

Not personalized. Tp automated. Doses not go inot hit you would like a new job.

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Massachusetts
1 review
0 helpful votes
Follow David N.
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It was amazing fast and easy, thank you ResumeGenius

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

New York
1 review
0 helpful votes
Follow Alejandro W.
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I've already payed for a resume and just wanted to edit it but you vultures wouldn't let me just edit it without paying.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Alejandro,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

South Carolina
1 review
0 helpful votes
Follow Latarsha L.
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It was quick and easy I really appreciate the help

Date of experience: April 10, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Iowa
1 review
0 helpful votes
Follow Chris M.
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Site says no sign up required but had to sign up and will auto renew if I don't cancel. Very misleading

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Chris,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
Follow Monica X.
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Believed I would be able to create resume and download for free (assumed ads)

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Monica,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Mississippi
1 review
0 helpful votes
Follow Christopher K.
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This is incredibly streamlined
April 10, 2023

This is incredibly streamlined. Thank you. If I manage to land this position, thank you even more.

Date of experience: April 9, 2023
Alexandra M. — ResumeGenius Rep
over a year old

We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!

Regards,
Resume Genius

Tennessee
1 review
0 helpful votes
Follow Christina U.
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When trying to type with the bullets, it was typing all of my words backwards. It kept wanting to move the typing area to the very beginning each time.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Christina,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Jamaica
2 reviews
0 helpful votes
Follow Sandra V.
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Why not have an option for me to just buy my particular resume? And why was it not mentioned that I would have to pay after all that work. It should be made clera on the site it isn't for free

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Sandra,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Georgia
1 review
0 helpful votes
Follow KENNETH S.
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Horrible payment system, tried multiple times with no error message as to why I couldn't use my card.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
Alexandra M. — ResumeGenius Rep
over a year old

Hello Kenneth,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius