On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The typing is messed up on the job description part. I had to type all the words in backwards and it took me forever.
Hello CeCe,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This process was so easy and made my resume 100 times better.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Need to be clear they only take credit cards for payment
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I think your product is deceiving. You go through the entire process of creating a resume and then you are told you need to pay. At first it appears you can download a template for free.
Hello Christine,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
The process was easy and really helpful. But it said it was completely free and that's not the case!
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Editing the bullet points manually was a bit of a pain
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I've use Resume Genius in the past and have always enjoyed the simplistic process of creating a new resume!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
It was great until I found out I had to pay to get my resume
Hello Kalvin,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Created a wonderful resume in 15 mins! Utilizing these amazing tools made my experience easy.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
This website was very user friendly, i really enjoyed how fast and easy this experience was. I believe my favorite part was how many options for resume displays there are.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
The website says it's a free template then there's a charge after you create it and you also have to cancel a membership so it's false advertising. It waits until after you create the resume to tell you the original claim was a lie but by then you've invested time and energy.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So far I like how easy it was to create a resume from scratch in so little time.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Exactly what I expected! Easy to navigate! Excellent tool!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Fair. Disappointed to find the service isn't really free.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You charged me after it said free i'm disappointed i better get this job
Hello Eneida,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was great day and my work was much more enjoyable and comfortable with you. :)
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
The website was advertised as "free", but had to pay to retrieve the resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You lied by tricking me into thinking it was free...be more forward about your charging for services...dirty tactic
Hello Keefe,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy to use since I could port over an existing resume
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius