On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I want to adjust the order of where things are placed.
Super easy and helpful! Love the templates and guidance with job descriptions.
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Free means free, not make you pay to get it after you've done it all.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great product that makes it easier to build a great resume.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I love it! And it was very quick and easy to make.
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Would have loved to have known that it wasn't a free service before I spent time creating my resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It has been a great experience and I think the resume came our perfect
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use great formats and overall very user friendly
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
No proper help or assistance, No pre-knowledge of payment for practice resume. Poor descriptions/statements for Speech - Language Pathologists.
Online chat asked (what Page are you on?) I only wanted to edit in general.
Hello Diana,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Its ok. Thought the resume was a free-builder. Was expecting a base-line resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It is completely misleading to say you have free templates then have people spend their time making and tweaking their resume only to find after all their hard work only to find a fee to do anything with their new "Templated" resume until they pay you. Can't print, email nor download. It's complete BS and you know it!
Hello Nichelle,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Said "free." Spent an hour working on resume just to get to the end, lo and behold, it's not free.
Hello Dana,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It should have been more forthcoming about the cost
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was advertised as a free resume building platform but after working for a couple hours to create my resume in the template, I had to pay before I could download the resume. Deceptive. And there was a bug in the software that typed all words backwords and I had to work with the tech help a number of times to get it corrected. Would not recommend.
Hello Erin,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Services are too simple and then a surprise hike of 25 a month for a basic tool. Better to use a template and build own resume as the phrasing and terms are extremely generic.
Hello Nichole,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Amazing. So easy and words were place together eloquently
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This site continually steals my money. I will cancel my subscription and they will continue to charge me. When I call customer service the lady was bs'ing the whole time and laughing saying "what do you want me to do about this". Absolutely disgusting people work here and the site is a freakin scam.
Hello Susie,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very quick and very easy. I'm pleased with my experience
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's a good website I just wish there wasn't micropayments everywhere I look, this website was advertised as a free resume builder just because you can build it for free doesn't mean to pay just to download the finished product
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So simple and easy. The suggestions make the entire experience much less daunting.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius