On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Misleading! I said FREE! After I took all the time to complete the resume, I can not get to it without entering my credit card AND then will be autobilled if I do not cancel.
The site made this seem like a free option, but I do not mind paying the small amount for the help just like to know this information upfront.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was the absolute worse process to go through with completing my purchase for this service. It was not stated anywhere that you all only accept Credit Cards. I attempted purchasing my service three times and was denied. Then I contacted customer service could not get a hold of anyone, I tried the chat and have been speaking with Evelyn. It wasn't until then that she told me I have to use a credit card and not debit card. After attempting my credit card i was flagged again from my purchase. To find out that I had to get authorization from my bank because you all are in Virgin Islands. This has not been a good experience AT ALL.
Hello Anisha,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Was really easy to put together my resume and didn't take too much time
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was given the impression I could create a resume for free only to find, at the end, I have to pay. Very deceiving!
Hello Glenda,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This was the most easy process I have ever experienced.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy and gave great information but it said it would be free and then charge to get my resume and for that, that should get a one star.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Its messed up that you present this as free when it costs money. It is shameful you even work at a company that perpetuates this
Hello Timothy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Says "free" resume but you have to pay for it its a joke
Hello Autumn,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Streamlined platform, very user friendly. Love the auto suggestion feature.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Pretty quick, it's also incredibly intuitive. Overall it was an awesome and very simple experience, while also maintaining a level of professionalism at the end.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
So easy, I $#*!ing dread doing this $#*! like a normal person, and you guys really know how to lube up and make it feel good
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
So easy to use, love the provided templates, easiest process to create a beautiful resume with very little effort!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Frustrating this service isn't free after completing resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
An excellent step by step process with viable wording suggestions that have significantly improved my resume.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Starting his career in the solar industry in 1986 at King Industries Irvine California for 12 years he learned all aspects from manufacturing, sales and service. He went on to study finance in 1998 and received his brokerage license working under Schwab Financial Services as the top producer for 5 years straight. In 2002 Mr Scheu founded Blue Diamond Financial Services $540+ million originated and funded in residential and commercial loans throughout his 9 years as a top producer. 2008 He began working on utility scale solar projects using concentrated solar technology that was backed by Paul Allen's Vulcan Ventures and Bill Gross' of IdeaLabs. Mr Scheu also was responsible for raising the funds for the 1st stage of a $30 million proposal launched in Belen NM that Gov, Bill Richardson attended at the ribbon cutting ceremony. He was also one of the two leads to bid out a $21M Photovoltaic (PV) system for the Clinton Foundations. Mr Scheu has extensive stock market knowledge being a student of Bernie Mitchells trading bonds, options,commodities, currencies and futures off and on for over 30 years.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I have another account I'm having a hard time accessing so I had to pay to add another account.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Payment went from $2.00 to $25 for a simple edit and download. I feel ripped off
Hello Diontae,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
The process was very easy would like more resume template options
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Resume Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jody,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius