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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Amazing! I love this website super easy to create a new resume without it feeling overwhelming
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Great except for the monthly plan option, which is really yearly.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really fast and easy thank you! Because I'm too busy to sit down and do this (:
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Very helpful and quick with putting a resume together
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You all should be more upfront with the associated cost of using the product. The trial and service as a whole has no free tier and you don't find out until after you've fully built your resume.
Hello Alice,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very helpful as long as the email come through and no hidden fees
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I really like the convenience of just putting in info and the system doing the rest! This is great!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
I was extremely impressed with the ease of building my resume quickly and efficiently! Great prompting on skills in roles, great formatting recommendations, and easy to navigate!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
ResumeGenius made the process very easy by offering many design formats and premade statements for each category.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Is very good and very simple and I made a little effort in getting the resume done
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was very easy to use but it is a trick to say it is free!
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy, and loved all the ways it walks you step by step and even helps by giving suggestions. I will 100 percent ne using again.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
I rlly enjoyed using, i will be honest and say i did not love the fact that i had to pay but ultimately it wasn't at all expensive so i mean, it's worth it, if you're willing to pay!
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use. I was so greatful for all the help and assistance. Guided suggestions made me feel at ease!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Nice step by step template. A little confusing on how to apply certain topics.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I think the side access to bullet inserts are really helpful to putting together a solid resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Was pretty easy to make, sucks that u have to pay for it
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
False advertising that the website is free when you actually have to pay
Hello Jasmine,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius