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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Luceal E.
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You are listed as free resume by you still charge people for the resume.

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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Helped alot but says free then you get to the end after hours of work and find out have to pay

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
Follow Rebeka W.
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Very convenient!
July 9, 2023

Very convenient! The only thing I miss is a single purchase service

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for the great review! We are happy you enjoyed your experience.

Regards,
Resume Genius

Maryland
1 review
0 helpful votes
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Not too bad
July 9, 2023

Not too bad. But, I was expecting a rephrasing of the content of my resume. It seems that is not the case.

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. We are happy you enjoyed your experience.

Regards,
Resume Genius

California
1 review
0 helpful votes
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This should be free
August 8, 2023

This should be free. Kinda ridiculous you have to sign up just to get a copy of your resume. Maybe prompt people to pay before building the resume so they aren't caught of guard like I was. If I didn't need it right this minute I'd have closed this page and never looked back but I need the resume so take my money I guess but know that Im not pleased with this service at all after this. 10 out of 10 will not be recommending you guys to anyone.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Hello Kasey,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

New York
1 review
0 helpful votes
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The ad said free, and its not free at the very end. Other than that the program is very good and resourceful

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Cheryl T.
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I'm terrible with finding the right verbiage so this was super helpful!

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
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Very easy!
July 9, 2023

Very easy! Loved the pre-configured answers available

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for the great review! We are happy you enjoyed your experience.

Regards,
Resume Genius

Viet Nam
1 review
0 helpful votes
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Good experience
July 9, 2023

Good experience. I can't live without it. Please let me download my resume so that I can upload it OMG.

Date of experience: July 9, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
Follow Gracie T.
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Loved the way it's step up because it makes the process so easy and self explanatory but they trick you when you go to save it by making you pay to download or save your resume you may have just spent hours on making, like I did. Not only is it a one time fee, but it's a subscription.

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Shandi C.
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This resume builder was super easy and quick to use! Its a no brainer! Just type in your experience and voila,,,resume DONE! Highly recommend

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Robert T.
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I thought this was free had to pay to see the resume.

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Ohio
1 review
0 helpful votes
Follow Whitney J.
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Amazing I love this site so many fun cool ways to make your life worth living.

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Michigan
1 review
0 helpful votes
Follow Denise K.
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Super easy with helpful suggestions and options to choose from

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Ohio
1 review
0 helpful votes
Follow Albert A.
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The ad says that you offer free resume however in order to use the resume I must pay. False advertising.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Hello Albert,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
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Pricing is opaque
July 8, 2023

Pricing is opaque. I'd like to have my info imported from linked in and then get AI to help streamline it for the job I'm either looking for OR personalized it based on my experience that I've loaded into the tool.

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Colorado
1 review
0 helpful votes
Follow Rhonda W.
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I really appreciated the suggestions for the positions in which I have experience.

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Texas
3 reviews
0 helpful votes
Follow Edith U.
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It was very easy to create my draft resume. Really wanted just a template, and search results indicated I could download a template truly for free, but I couldn't find that function on the Dashboard.

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Saudi Arabia
1 review
0 helpful votes
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...
July 8, 2023

...

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review. We are happy you enjoyed your experience.

Regards,
Resume Genius

Nevada
1 review
0 helpful votes
Follow Vivian U.
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Pretty great experience, quick work and easy to manage.

Date of experience: July 8, 2023
Alexandra M. ResumeGenius Rep
over a year old

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius