Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Resumegenius was extremely easy to use. There's also a bunch of different formatting options to choose from.
Cool site! Wish you made it more clear you'd have to pay to export the resume, but appreciate the cheaper option.
Thank you for your review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I thought I was making a resume for free. I literally did make one for free, however I don't get to download, email, nor do I have the option to print without. Paying a fee. I paid, because I didn't want to continue my afternoon making a resume somewhere else for free using a whole different site. The site was was incredible. I just feel like i got tricked into paying for this resume, because I searched for free resume builder and this site came up first in my search, i entered the site with the notion that I was gonna make a resume for free. In the end false advertisement wins again for the trickery of " failure to read the small print."
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
There are great formats available. Hope it is compatible with ATS.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
My payment method wasn't accepted. I had to wait to use someone else's bank card
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Doing the resume was fine, it's the payment system that needs revision to accept debit cards!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The trick $#*! on charging me $24 in the fine print makes this look like a scam
Hello Geary,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very easy to use and makes writing a resume a lot helpful.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love this website and all the features it has to making your resume the best you could've made.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Very easy to use, lots of options would highly recommend
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great format made it real easy to create my resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The experience was easy to follow thank you so much for it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
User friendly and great suggestions for descriptions
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
...
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You said no trial was needed and then made me do 30 minutes of bull$#*! before asking for a credit card. Deceptive marketing sux
Hello Timothy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
You advertised FREE! Then when you finalize the resume' you have to pay!
Hello Billie,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very Easy! I was able to produce a beautiful resume in minutes!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Have not seen my resume actually printed out yet so I'm reserving judgment
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Still determining the value at this point. We will see.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius