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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It was a lot easier then I thought and I m so happy with it so far.
Website says free, but you have to pay to get the resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Excellent the best resume builder I've used. My last resume from here got me a lot of interviews
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Loved the generator however its advertised as free and you find out at the end that you have to pay to download its very misleading
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Seemed easy, I loved the prompts that are associated with different job titles.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was every easy to put a resume together after so many years of not needing one.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was a great experience. For someone who hasn't ever built a resume this was super simple and extremely helpful.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It would be great to notify customers of the country of origin for the transaction. I have wasted more than a little valuable time, as well as the time of my bank's employees while trying to use a debit card for said transaction.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
RESUME GENIUS is way easier and has more professional options and templates. Others wouldn't allow me to put a job title under my heading.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
It was amazing it gave me bullets to use and help me with the overall resume which was awesome
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
I may not like spending money on these things, but if this is something that will help boost my chances at getting a job, I will definitely invest in this website. I look forward to giving it a try to see what it does for me.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
So far so good- annoying that it says free builder but then u have to pay
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Don't offer a FREE product if at the end your going to charge and mislead. I wont recommend!
Hello Tiffany,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It's very easy to set up a new resume and I love the guidance throughout the process
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish y'all would've told me it costs before wasting 3 hours building a resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Really cut down my time in putting a resume together will use the service again
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Advertised as free but after investing the time into it, had to pay.
Hello Gabrielle,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Create the option to reorganize the sections and different color options as many of these are too bold of a choice
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use with great template previews so I know how it's going to look.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This bull$#*! $#*! website says its free no cvv no nothing when you click on it and start then it wants money after your done. Lame asf fr.
Hello Aloni,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius