On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Would like to be able to use a secure payment system like pay pal
Information is brought in out of chronological order which required extensive editing.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Save me lot of time, quick and easy access to it, it saved my day! Enjoy it very much! Thank you!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish there were more format options or a way to adjust/rearrange on the formats there already are.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was supposed to be a free service, but after I got done filling everything out, you guys scammed me by saying I need to pay to save my résumé.
Hello Almira,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This is the quickest and easiest I have ever built a resume! I rated 4 stars instead of 5 because I want to be able to move around one section on my resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love how easy it is to create a resume. Very helpful to have prompts and recommedations. Also love the style of the templates.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Your advertisement says there's no credit card needed that this was free but as I can see, I had to put a credit card in to get the resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So far, very pleased. I like the auto inputs based on job title.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
3 cards did not work and first rep I spoke with refused to help at all
Hello Gunjan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Resume genius is great so far.
I had used my debit card for payment and had to contact you all to be told had to use credit card to process and access my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Awesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesome
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Advertised as free and then you find out after creating the resume you have to pay
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It's really easy however, the editing process is a little confusing.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for making a very daunting task a huge amount easier :)
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So so easy! I love the suggestions, they save so much time. You guys rock!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy but the resume is missing tons of experience I added
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and helpful for first time resume builders
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Decent collection of templates but hate the use of misleading advertising saying the service is free, when it's not.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Misleading about the cost until I wasted time entering in all of my info in the resume. Also, forces me to auto-renew unless I get a hold of someone to cancel my account
Hello Darian,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius