Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Need to let people know that it will cost money up front.
Hello Nicholas,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
When I search free this comes up but it's not free
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Most high school resumes templates are free! I just happen to pick this one and unfortunately spent too much time filling it out to start over on a free one
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Really liked the look of the template! Would like a condensed version of the entire résumé for headliner suggestions (not just last position) Thank you for the support!
Thank you for your review! We are happy you enjoyed your experience.
Regards,
Resume Genius
*******890
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and helped with coming up with verbiage to add to my resume
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I've tried to sign up for the 2.95 for 14 day and the 7.95 monthly SEVERAL times. It still charged me $95 for a year.
Hello Cynthia,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Everything worked out well, and I had a good and pleasant experience. Thank you.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super helpful, and great recommendations for bullets!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Google is a magical place and this site was very good at streamlining the resume creation.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great, quick and efficient and easy to follow and understand
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Sucks I had to pay for it but it was pretty easy to use and build my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Resume input was simple. Didnt know about being charged for it until the end which was not cool.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very well guided. I appreciated the simple format, and wide selection of suggestions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I will give more info after i see finished product
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick, efficient, great program to help you with your resume!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
It would have been very helpful to have a "chat" available while building the resume as we had questions but no one to talk with.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So far so good... Still working on completing the resume
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love how helpful they were adding professional wording on my document.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius