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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I like your resume building app because it was quick and easy
Love it. It was very easy to update my resume and you improved my formatting dramatically with your template options.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I would of given 5 stars if you weren't deceitful about the fee. False advertising is still a crime even if district attorneys don't choose to prosecute.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You advertise as free and then charge for the product.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Quick and user friendly, with a finished product that is of excellent quality.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you only problem is not being able to get out of program
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great, this site was super helpful in putting together my resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I like the app being able to complete my resume based on my input. However, is prefer it be more general.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I used this as part of a free resume template search. After building my resume, I hit a pay-wall forcing me to either pay for said "free" resume or start over elsewhere. (renewing at $24!) I HATE the bait and switch.
Hello Mathias,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was quick and easy, they did the typing for you
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy to use and great suggestions on the skills etc nice formats as well.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Dont want to include months on experience section. Just want the years
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This resume builder was very helpful and has quick tools.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very expensive and there is not enough control of the design and what you can add.
Hello Ashley,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Should have put the cost upfront. Also why not a one time fee instead of a subscription? Stop stealing people's money by relying on their forgetfulness.
Hello Dakota,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Thank You so much for helping me create a professional resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume Genius is the most effective and efficient tool for creating a resume that I have ever seen!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Simple and easy to update my resume whenever I need to
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Just let me choose to buy the single resume, not trap me into a 24 dollar subscription?
Hello Natalie,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Day easy very descriptive with bullets for job description. Three profession I am in is never an option but through resume genius it was an option to pick and to top it off all of the bullets for the job description for my occupation were very accurate and precise to the tee.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius